When will my order ship?

• Most orders ship within 1-2 business days of receipt of the order. We ship as quickly as possible so your order may be shipped the same day. You will receive an email with tracking info once your item(s) have shipped.

Can I get faster shipping?

• Right now all orders placed on our site are shipped via ground. For orders under $75 there will be a flat fee of $5. Any order over $75 will receive free shipping.

What if the item I ordered is not what I received?

• Although rare, mistakes do happen and we will do whatever we can to make it right.
• Email stationsupplyco@gmail.com with your order number so we can make things right as soon as possible.

How do I do a return?

Our hassle-free 30-Day Money-Back Guarantee is designed to give you peace of mind.

Changed your mind? Not 100% satisfied with your purchase? Return the product(s) within 30 days and we will happily refund the purchase price.

1. Email us at Stationsupplyco@gmail.com
2. We email instructions for returning your product.
3. Ship your unused product in its original packaging to the address identified in the email.

Please Note:

• Original delivery fees are refunded only if returns are for: defective products, products not described accurately or incorrect orders.
• We recommend using a track-able shipping method when returning your items.
• Individual products may be excluded from this guarantee. Check the product description before you place your order.

Returning Merchandise

• The refund will be for the full purchase price of the returned items unless otherwise noted. You will be notified by email upon receipt and processing of the returned product.
• Shipping and handling fees will not be refunded unless the return is due to a defective product, inaccurate product description or an incorrect order. Please email us at Stationsupplyco@gmail.com to initiate your return. Upon confirmation of any of these reasons you will be compensated for any return shipping costs.
• A refund for the returned items will be applied to the original payment method used. Refunds will be applied within 5 to 10 business days from the date the return was received.
• If there are any applicable re-stocking fees they will be displayed on the final checkout screen when you complete your order and will also appear on the packing list.

Defective Items

• If you receive defective merchandise, please email us at Stationsupplyco@gmail.com

Damaged Items

• If an order arrives to you with obvious shipping damage please refuse the delivery. If you have accepted delivery and then find shipping damage, please email us at Stationsupplyco@gmail.com immediately so we can get this taken care of.
  
  Please save all packaging material and paperwork if damage in shipping has occurred to receive credit for the return.

Limits of Responsibility

• We are not responsible for user-initiated damage and/or loss of parts incurred during the operation or use of the product(s) you purchased.
• We pride ourselves on our customer service and we are happy to assist in the return process. Please don’t hesitate to contact us with any questions or concerns you may have. Thank you in advance for your business.

 

Thank you for shopping with us! 
- The Station Supply Co Team